Answers to the common questions about process, timelines, revisions, and how we work. If something is not covered here, email us and we will answer within one business day.
Mostly e-commerce brands, B2B software companies, professional service firms, and lifestyle businesses. Content writing is relevant to most industries -- what matters more is whether you have a clear understanding of your audience and an existing tone of voice, even a rough one.
Before any writing starts, we review your existing content, any brand guidelines you have, and we run a brief intake process. For clients with no documented voice, we derive it from what you have and write a short voice reference document before the first draft.
Spark includes 2 rounds. Craft includes unlimited rounds. Momentum includes unlimited rounds with priority response. Additional revision rounds are available as an add-on for Spark clients at $52.30.
Both, depending on preference. We can deliver finished documents, format them to your CMS specifications, or publish directly if you grant access. Most clients on the Craft and Momentum packages prefer direct publishing.
Yes. The Spark package covers a single content piece. Many clients use it to evaluate quality before moving to the Craft monthly package. There is no lock-in at any level.
Google Docs by default. We also deliver in Word, plain text, or formatted HTML on request. If you have a specific CMS, tell us in the brief and we will format accordingly.
Payment is made upfront via Stripe before work begins. We accept all major credit and debit cards. All services are priced in US dollars.
Standard editing turnaround is 3 to 5 business days for documents up to 5,000 words. Rush delivery (3-day) is available as an add-on. Very long documents are quoted individually.
Tell us what you are working on and what you need. We will reply within one business day with a clear answer about whether we are a fit and what the next step looks like.